Building a solid relationship with your customers is a crucial part of running an ecommerce business. And social media sites are a terrific way to not only tend to those relationships, but to market your small business ecommerce website and get the word out on what you have to offer. In this top 10 tips story, business owners and social networking experts share the best ways to use social media. ECRMGuide.com has the full story.

These days, if you really want to know what your customers are thinking (and where they are shopping), you need to connect with them online, on social media sites such as Facebook and Twitter.

Indeed, in today’s social media-driven world, having a Facebook page, a Twitter account, a LinkedIn profile, and a blog where you can interact with customers -- and, more importantly, they can interact with you -- are an essential part of customer relationship management (CRM).

Read the complete social media for CRM article

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